February 26, 2020

Cancellation & refund policy

100% money back guarantee label isolated on a white background

1. Refund Policy – 100% Money Back Guarantee

a/ We refund 100% money back to the clients if the clients don’t satisfy with our service. No matter what reasons are, in case the clients don’t satisfy with any thing of the service we provided, we will send back 100% money to the clients.

b/ We refund 100% money back to the clients if we don’t send the approval letter or E-visa to the clients on time. If we don’t send the result to the clients before the deadline, we will refund 100% money.

c/ We refund 100% money back to the clients If visa order of the clients is refused by the Vietnam Immigration Department.

d/ We refund 100% money or re-arrange a new visa to clients in case we make any error or mistake in the visa application which leads to wrong information to clients’ visa.

e/ We refund 100% money back to the clients If the trip to Vietnam of the clients is delayed or canceled due to cases of fore majeure, such as natural disasters, storms, floods, etc.

Refund processing time:

  • The visa fee will be refunded to clients’ payment account, which clients use to pay the fee to us.
  • The clients will get the full refund within 1-2 working days

2. Cancellation Policy

We guarantee to give clients the pre-approval letter/ E-visa within 24 – 48 hours, so visa order will be processed right after we receive it. If the clients want to cancel the application to get refund or making amendment, the clients should send us a request immediately to avoid charge:

  • If the visa order is still processing, we will cancel it and refund 100% money back to the clients OR make amendment as clients’ request.
  • If the visa order is already approved, we will immediately send the result to clients, and at this time, the clients cannot cancel it.

Get back your money if you are not happy with our job.

About Us
February 26, 2020

Vietnam visa is mandatory for almost every foreigner planning a trip to Vietnam. But it’s also a problem for those who don’t like the complicated procedure with a lot of paper works to prepare.

Terms and Conditions
February 26, 2020

In these Terms and Conditions “we, our, us” refers to Vietnam-arab.com 1 – ACCEPTANCE OF TERMS – Please read these terms and conditions carefully before using this website.

Legal basis
February 26, 2020

Legal basis for Vietnam visa on arrival at international airports of Vietnam : ORDINANCE ON ENTRY, EXIT AND RESIDENCE OF FOREIGNERS IN VIETNAM (No. 24/2000/PL-UBTVQH10 of April 28, 2000) approved & singed on April 28, 2000 by Mr Nong Duc Manh – Chairman of Vietnam National Assembly saying that Article 2.

February 26, 2020

Please note that we are not embassy or consulate or government site. We are non-government website run by a private company.

Privacy Policy
February 26, 2020

It is the policy of Vietnam-arab.com to protect and preserve the privacy of its users and customers, and the confidentiality of the information they provide, subject to conditions described below.

Disclaimer: This website is not a government one and we are not affiliated with the embassy. We are in business to help and support those who need to get a visa for Vietnam.